Six Points Theater is seeking a full-time Manager of Audience Services (MAS). The MAS ensures smooth operations of Six Points Theater’s office and theater venue with a primary goal of ensuring that audiences’ experiences are enjoyable, enriching, and rewarding. 

 

Roles and Responsibilities 

 

Audience Support (50%) 

Act as the primary point of contact for audience needs and ensure a smooth audience experience in-office and at the theater. Tasks include answering the phone, processing voicemails, general audience correspondence, managing patron records in our patron database, processing season ticket and individual ticket orders, setting up the theater and operating the box office before, during, and after some performances.  

 

Audience Engagement (10%) 

In collaboration with other staff, plan, and implement Doorways programs, our series of programs designed to provide greater understanding and enjoyment of the plays we present and deeper insight into the subjects and issues they address. These programs can be pre-show, post-show, or in the community on non-show days. The MAS can expect to schedule three Doorways programs per production.  

 

Event Management (10%)  

Serve as a member of the annual benefit committee alongside the Managing Director and board members. Staff the annual benefit and provide support as needed. Provide leadership and support for other fundraising events as needed.  

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Team Leadership (10%) 

Our theater support staff includes a part-time box office manager, a part-time house manager, and several volunteer ushers. The MAS will be responsible for recruiting, training, and scheduling these roles, ensuring sufficient front-of-house staffing for each production. 

 

Report Generation (10%) 

Using our patron database, generate weekly box office reports, post-show reports, and other reports as needed.  

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Financial Management (5%) 

Track incoming ticket and donation revenue, prepare cash and checks, and make weekly bank deposits.  

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Other Office Support (5%) 

Monitor our PO box, order office supplies, prepare donor correspondence, and other duties as assigned.  

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Desired Qualifications 

• Strong verbal and written communication skills 

• Organized and detail oriented

• Ability to work occasional nights and weekends 

• Time management skills 

• Problem solving skills 

• Good listener  

• Highly collaborative 

• Works well in a demanding environment and tight deadlines 

• Proficiency with Word and Excel 

• Box office and ticketing system experience (Arts People experience is a plus) 

• Prior work in performing arts is a plus 

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Benefits 

Starting Salary: $35,000-$40,000 

Other: PTO includes vacation, sick days, and legal and Jewish holidays; monthly stipend for health care, annual SEP retirement contribution.  

 

How to Apply 

If you are interested in this position, please send a resume and cover letter to art@sixpointstheater.org with the subject line Manager of Audience Services.  

 

About Six Points Theater 

Founded as Minnesota Jewish Theatre Company in 1994, Six Points Theater is nationally-recognized as the preeminent independent professional theater in the United States that looks at life through a Jewish lens. Located in St. Paul, Minnesota, the theater is a point of destination, known for producing bold new plays that look at life through a Jewish lens with provocative stories that are universal and reveal our common threads of humanity. 

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Since its founding, the theater has completed every fiscal year without debt, and following the pandemic, has re-grown the audience, exceeding total attendance in each year. The theater draws a diverse audience from throughout the Minneapolis-St. Paul metropolitan area and beyond, and audiences are about equally Jewish and non-Jewish with the board of directors and staff representing the diversity of the audience. 

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Programming includes a season of four shows with additional optional offerings, events that complement the work onstage, and new play work. Six Points Theater operates under an SPT agreement with Actors’ Equity Association. For more information about the mission, vision, values and history of the theater go to: sixpointstheater.org. 

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Six Points Theater is located in one of the most lively theater and arts communities in the United States with more than 30 professional theaters including the Guthrie Theater. Because of the strong theater community, SPT is able to draw from a strong pool of professional actors, directors and other theater artists. Unique in the country, Minnesota passed a sales tax in 2008 to support organizations and programs in the arts, humanities, and environment. The Arts and Cultural Heritage Fund has helped to strengthen the ability for all Minnesota arts organizations to fulfill their missions.